ClubHouse Casino Data Protection & Privacy Policy

At ClubHouse Online Casino, we are committed to safeguarding your personal information and ensuring full transparency about how we collect, use, and protect your data. This Privacy Policy explains our practices in detail, so you can enjoy your experience at the ClubHouse Casino with complete confidence. By accessing our platform and using our services, you acknowledge that you have read and understood the terms set out below. We encourage you to review this document carefully before registering your account.

Who We Are

ClubHouse Online Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, company registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an E-gaming licence number 0000002 issued by the Tobique Gaming Commission. At ClubHouse Casino, we process certain payment transactions through Tronabriz Limited for Paysafe-related services. As the data controller for our platform at theClubHouse Casino.com, we take our responsibilities under applicable privacy and data protection laws very seriously.

Information We Collect

When you register, access, or use our ClubHouse Online Casino platform, we may collect the following categories of personal information:

• Full name, date of birth, and proof of identity documents
• Contact details including email address, phone number, and residential address
• Financial information including payment method details, deposit and withdrawal history
• Account credentials such as username and encrypted KM4aPltI}{8+EHg+
• Device information, IP address, browser type, and operating system
• Gaming activity, session data, bet history, and transaction records
• Communications you send to our support team at help@theClubHouse Casino.com
• Preferences, bonus redemptions, and promotional activity linked to your account

At ClubHouse Casino, we collect this information through your registration form, your use of our services, cookies and similar technologies, and communications between you and our team. We may also receive data from third-party identity verification providers where required for KYC (Know Your Customer) compliance.

How We Use Your Personal Data

Our ClubHouse Online Casino platform uses your personal data for the following legitimate purposes:

• To create, manage, and verify your account
• To process deposits and withdrawals across our supported payment methods
• To comply with anti-money laundering (AML) and KYC obligations under our licence
• To administer bonuses, including our welcome package up to EUR 5,000 and 200 free spins, along with ongoing promotions and the Clubhouse Points loyalty programme
• To provide 24/7 customer support via live chat and email
• To detect, investigate, and prevent fraud, cheating, or prohibited activity
• To enforce our Terms and Conditions, including age verification (18+ or local legal age)
• To send you relevant marketing communications where you have consented
• To improve our website, mobile platform, and overall user experience
• To comply with requests from regulatory authorities and law enforcement

Legal Basis for Processing

We at ClubHouseOnlineCasino process your personal data on the following legal grounds:

• Contractual necessity – processing required to fulfil our obligations when you create an account and use our services
• Legal obligation – processing necessary to comply with applicable laws, including AML regulations and our Tobique Gaming Commission licence requirements
• Legitimate interests – processing carried out to protect our platform, prevent fraud, and improve our services
• Consent – for marketing communications and non-essential cookies, where you have given us explicit permission

Cookies and Tracking Technologies

Our ClubHouse Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). At ClubHouse Casino, we use the following types of cookies:

• Essential cookies – required for the basic functionality of our platform, including account login and security
• Analytical cookies – help us understand how players navigate our site so we can improve performance
• Marketing cookies – used to deliver relevant promotions and measure the effectiveness of our campaigns
• Preference cookies – store your language, currency, and display settings

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Data Sharing and Third Parties

We at ClubHouse Online Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where strictly necessary, including:

• Payment processors (such as those handling Visa, Mastercard, Neteller, Skrill, CoinsPaid, and other supported methods)
• Identity verification and KYC providers
• Game software providers including NetEnt, Playtech, Pragmatic Play, and others
• Fraud prevention and security services
• Regulatory authorities and the Tobique Gaming Commission, as required
• Our ADR provider EGIS (egis.io) in the event of a dispute

All third parties we engage are required to handle your data securely and only for the specific purposes we have authorised. Our ClubHouseOnlineCasino platform takes appropriate contractual and technical measures to ensure your data is protected throughout.

International Data Transfers

As a globally operating platform, ClubHouse Online Casino may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections, to maintain the security of your information in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years after account closure, or longer where required by law — for example, to comply with AML regulations or to resolve disputes. At ClubHouse Casino, we periodically review stored data and securely delete information that is no longer necessary for any lawful purpose.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our ClubHouse Online Casino platform:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete information
• Right to erasure – in certain circumstances, you may request that we delete your personal data
• Right to restriction – you may ask us to limit how we process your data
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at help@theClubHouse Casino.com. We will respond to verified requests within a reasonable timeframe as required by applicable law.

Security of Your Data

We at ClubHouseOnlineCasino implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no system can be entirely impenetrable, and we encourage you to use a strong, unique KM4aPltI}{8+EHg+ for your account.

Children and Minors

Our ClubHouse Online Casino services are strictly intended for individuals aged 18 or above (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we discover that a person under the minimum age has provided us with personal information, we will promptly close the account and delete all associated data.

Responsible Gambling and Data

At ClubHouse Casino, we use certain account and behavioural data to support our responsible gambling tools, including self-exclusion, deposit limits, and reality checks. This processing is carried out in your interest and forms part of our commitment to safer gambling. If you have concerns about your gambling behaviour, please contact our support team, who are available around the clock to assist you.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our ClubHouse Online Casino platform. Continued use of our services following any update constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how our ClubHouseOnlineCasino handles your personal data, please do not hesitate to reach out to us. You can contact our team at help@theClubHouse Casino.com. For dispute resolution matters, you may also contact our approved ADR provider EGIS at disputes@egis-adr.com. We are here to help and will do our best to address your concerns promptly and transparently.